1.) If you ask for a GM to help you, and someone with a username like "Bob" (as an example) messages you, saying that they are a GM, take a Screenshot and submit a ticket. THEY ARE NOT A GM.
When a GM messages you it will say "GM says: ...." The GM username DOES NOT SHOW.
2.) If someone wants to trade you a "rare" item for your "normal" item, this should be a red flag. If you don't know anything about the item they're trying to trade, don't accept it. Also, some "rare" items have the same icon as normal icons - check the item details with a mouseover CAREFULLY before hitting the final Trade button - some scammers switch out the expensive item for a cheap one right before you hit the first Confirm. So DOUBLE CHECK.
3.) If someone tells you they know a glitch you can use to upgrade something, or get free gold or items, screencap the conversation and submit it in a ticket. Don't actually do what they say - they've figured out a way to get you to drop an item for them to steal, most likely. Don't send them an item to "upgrade" either. You probably won't get it back.
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